We at JAAZEK are committed to ensuring your satisfaction with every purchase you make. We understand that there may be occasions where you need to return or seek a refund for a product. Therefore, we have implemented a 3-day Refund and Return Policy to facilitate such situations. Please read the following policy guidelines carefully:
Eligibility for Refund and Return: 1.1 The policy is applicable to products purchased directly from Jaazek.com. 1.2 The product must be unused, in its original packaging, and in the same condition as received. 1.3 Certain products, such as perishable items, personalized items, and intimate apparel, may not be eligible for return due to hygiene and safety reasons. Please check the product description for any specific return restrictions.
Initiating a Refund or Return: 2.1 To initiate a refund or return, please contact our customer support within three days from the date of delivery or pickup. You can reach us through [customer support channels] and provide your order details. 2.2 Our customer support team will guide you through the process and provide any necessary instructions and assistance. 2.3 Please note that refunds or returns requested after the specified three-day period may not be accepted, except in cases where the product is covered by warranty for manufacturing defects.
Refund and Return Process: 3.1 Upon receiving your request, we will evaluate the eligibility of the product for a refund or return based on the policy guidelines mentioned above. 3.2 If eligible, we will provide you with return instructions, including the return address and any other relevant details. 3.3 You will be responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product covered by warranty. 3.4 Once we receive the returned product and verify its eligibility, we will initiate the refund process. 3.5 Refunds will be processed through the original payment method used during the purchase. Please allow for a reasonable processing time, which may vary depending on your payment provider.
Refund and Return Conditions: 4.1 Refunds will be issued for the cost of the product(s) returned, excluding any shipping fees, unless the return is due to an error on our part. 4.2 In cases where a refund is issued, it may take several business days for the refund to reflect in your account, depending on your financial institution. 4.3 If a returned product is found to be ineligible for a refund or return, we will notify you and provide options for resolving the issue, such as returning the product to you at your expense.
Damaged or Defective Products: 5.1 If you receive a damaged or defective product, please contact our customer support immediately. We will guide you through the return process and arrange for a replacement or refund, as applicable. 5.2 Please provide photographs or any other necessary evidence of the damage or defect to expedite the resolution process.
We strive to process refunds and returns promptly and efficiently, ensuring a positive experience for our valued customers. If you have any further questions or concerns regarding our Refund and Return Policy, please reach out to our customer support team. We are here to assist you and provide the necessary support to address your needs.
Note: This Refund and Return Policy is subject to change without prior notice. Please review the policy regularly for any updates or amendments.
